ACCOUNT: Customer reached regarding an issue where they were unable to sign into their Ting account
BILLING: Customer reached out to process payment
BILLING: Customer reached out to replace their MoP and process payment
BILLING: Customer reached out to use one-time payment to pay their bill, processed payment successfully
BYOR: Customer having issues with their WiFi coverage/speeds, provided them with advice on how to adjust their mesh routers to have a better connection
CALLBACK: Customer did not respond
CALLBACK: Failed to connect with customer, left voicemail with our contact information
Case generated with an unassociated profile due to a case mismatch. See CASE [] for details
CODE - Service Outage, customer calling regarding service being offline @
EERO: Customer experiencing issues with WiFi coverage, appears that WiFi backhaul between gateway and nodes is weak over 5 GHz, devices connect with a good enough signal, but compromised by WiFi backhaul
FAILURE: Customer reached out as their payment failed and they received an email notifying them that payment had failed
FAILURE: Customer reached out due to service being offline, verified issue was due to payment failure, processed payment, and service was restored
FAILURE: Customer reached out due to service being suspended, which was a result of a payment method that was unable to process their bill
FAILURE: Customer reached out to process payment and have service restored after the previous card failed
FAILURE: Customer reached out to process payment and restore service
FAILURE: Customer reached out to ask for a payment extension and have service restored temporarily
LWCA: Customer reached out for update on service install
LWCA: Resident in Laguna Woods had reached out regarding an issue with their install, provided contact information for Luck Grove as they are our vendor and contact for installs there
MOBILE: Customer Mobile account is suspended due to payment failure, recommended the customer call us over the phone so that at the very least we can do payment as OTP to get them back online
MOBILE: Customer reached out to have their voicemail password reset
MOBILE: Customer reached out to update their MoP, explained only acceptable cards are credit cards now and explained process to update their MoP as we no longer are permitted to update it for them
MOBILE: Customer reached us regarding their cellphone, they are trying to reach the Verizon-affiliated part of Ting Mobile
MOBILE: Provided customer with contact information for Ting Mobile (DISH/T-Mobile) CS
MOBILE: Transferred customer to Ting Mobile (DISH) CS
NO RESPONSE: Customer did not respond during call, and they ended the call right away
NO RESPONSE: Customer did not respond in the call
NO RESPONSE: Customer did not respond in the chat
OFFLINE: Customer reached out to request an update on their outage
OFFLINE: Customer reached regarding service being offline, after powercycling the ONT, service was restored @
OTHER: Customer reached out to Ting, but turns out the call was made to the wrong team
OUTAGE: Customer had reached out for an update on recent outage in the area
OUTAGE: Customer had reached out for an update on recent outage in the area, informed them issue has been resolved
OUTAGE: Customer reached for an update on an outage in
RESOLVED: Customer reached out for an issue they were experiencing, but issue was resolved prior to us connecting with the customer
TING FIRE: Provided the caller with contact information for Ting Fire's CS team
TING FIRE: Transferred call to Ting Fire's customer support line after confirmation that the customer was calling us about their Ting Fire product
UNANSWERED CALL: Caller did not respond
UNASSOCIATED CASE: Generated with an Anonymous Profile – See CASE
CALLBACK: Failed to connect with customer, unable to leave voicemail due to inbox being full
MOBILE: Customer reached out to transfer service from pSIM to eSIM
BILLING: Customer reached out to replace their MoP on their account
PROVISION: Customer reached out to have service activated at their home where Ting was previously available ::